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SkyCreek Signs Business Agreement with OutDial Systems, Inc. for Call Notify IVR Platform, IVR Applications and Custom IVR Solutions
SkyCreek will also provide inbound/outbound IVR custom development and implementation service to OutDial Systems' customer under the agreement.
Herndon, Va., September 1, 2005: SkyCreek Corporation, a leading provider of proactive IVR solutions, today announced that it has signed a reseller agreement for its Call Notify IVR Platform with OutDial Systems, Inc. The Call Notify IVR Platform, is the leading proactive IVR Platform available today on the market.
This web-based, next generation intelligent IVR Platform, empowers companies to proactively update, inform, up sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service. It provides companies the ability to promote new products and services proactively, automatically, and inexpensively. As a result, marketing and sales campaigns become more timely and effective, resulting in a lower cost of sale, while at the same time driving additional revenue.
The platform includes three easy-to-use, web-based tools to facilitate the design, management, and reporting of any IVR applications.
• CallDesigner - Easy-to-use, web-based tool for designing IVR applications and campaigns
• CallManager - Easy-to-use, web-based tool for managing and scheduling IVR applications
and campaigns
• CallReports - Easy to-use, web-based tool for generating reports on any IVR applications
and campaigns
It is a flexible, reliable, VoiceXML-compliant IVR platform for any contact application. It supports traditional touch-tone IVR, text-to-speech, call control and recording, CTI, ISDN, SIP, VoIP, and more. For optimum versatility and functionality, Call Notify can be seamlessly integrated with any telephony, front-office, back-office, and support systems such as work management, service provisioning, repair, and billing systems.
"Call Notify is a powerful inbound and outbound IVR solutions that will add substantial value to OutDial's business. Moreover, the business agreement with OutDial will provide us with a channel to reach federal, state, and local customers that we have traditionally not targeted, but who are demanding these services today. It only makes sense for us to work together in this important initiative." said Mark Wilburn, Chief Technology Officer, SkyCreek.
"Helping our clients improve operational effectiveness through the use of innovative voice technology is the heart of what we do. Our typical customers are state and local organizations who must effectively communicate and interact with the public to perform their mission As a result of the reseller agreement, OutDial's clients will now be able to leverage SkyCreek's VoiceXML-compliant Call Notify IVR Platform to help them fulfill their mission," commented Joe Enrico, President, Outdial Systems.
The Call Notify IVR Platform enables companies to automate the communication process, taking a proactive approach that ultimately improves customer loyalty, enhances customer satisfaction, reduces churn, and lowers call center customer support costs, and generally reduces other operational support, marketing, and/or sales costs.
About OutDial Systems, Inc.
OutDial Systems, Inc. (OSI) delivers real-time information through high quality, state-of-the-art automated calling applications. Our approach utilizes the latest telephone and internet machine-to-human interface techniques and technology to deliver information to anyone, anytime, anywhere. OSI was established to allow organizations to take advantage of the technological advances in the telecommunications industry. Our mission is simply to help our clients keep their customers better informed. We offer the ability to stay connected to both the casual customer and the demanding customer (one who wants constant feedback).
For many organizations there is no way to reach customers through email or other electronic means. Without an electronic method of communicating, documenting contact with customers is all but impossible. OSI solves this problem with our best-of-breed Interactive Voice Response (IVR) technology. OSI allows organizations to make the most of their interactions with customers by delivering real-time contact, customized messages and automated customer interaction. Our clients promote their contact-specific offerings while delivering messages that reinforce brand awareness. Giving customer's information is giving customers options. That's what they want - that's what OSI delivers.
About SkyCreek Corporation
SkyCreek is the leader in delivering carrier-class Interactive Voice Response (IVR) technology, IVR applications, IVR solutions and Operational Support Solutions (OSS) today. As pioneers in automated IVR solutions, service activation, service order assurance, and fall-out management systems, we offer an array of voice and data delivery options to help make the most of the interactions between a company's internal systems and its customers. We supply the conduits for the delivery of information to anyone, anytime, anywhere. In short, our product offerings connect systems to systems, systems to people and most importantly people to information. Herndon, Va.-based SkyCreek serves the largest companies in the communication industry today, as well as Integrated Communication Providers (ICPs), Multiple Systems Operators (MSOs), New Entrant Carriers (NECs), and cable companies. In addition, with the introduction of the Call Notify IVR Platform the company began serving the federal, state and local government agencies, financial services, healthcare, insurance, retail and travel markets.