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SkyCreek Launches Next Generation Call Notify IVR Platform
This next generation, web-based, VoiceXML -Compliant IVR Platform sets the standard for IVR Platforms to build IVR Applications and IVR Solutions
Herndon, VA, June 30, 2005: SkyCreek Corporation, the leader in delivering Interactive Voice Response (IVR) Technology, IVR Applications, and IVR Solutions for connecting systems to people, and, more importantly, people to information, today introduced the most advanced contact solution for proactive customer relationship management initiatives, such as customer acquisition, care, and support available in the market today, the Call Notify IVR Platform.
This web-based, next generation IVR Platform, empowers companies to proactively update, inform, up sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service. It provides companies the ability to promote new products and services automatically and cost-effectively. As a result, marketing and sales campaigns become more timely and effective, resulting in a lower cost of sale, while at the same time driving additional revenue.
The platform includes three easy-to-use, web-based tools to facilitate the design, management, and reporting of your IVR applications:
- CallDesigner - Easy-to-use, web-based tool for designing IVR applications and IVR Solutions
- CallManager - Easy-to-use, web-based tool for managing and scheduling IVR applications and IVR Solutions
- CallReports - Easy to-use, web-based tool for generating reports IVR applications and IVR Solutions
It is a flexible, reliable, VoiceXML standards-based platform for any IVR application. It supports traditional touch-tone IVR, text-to-speech, call control and recording, CTI, ISDN, SIP, VoIP, and more. For optimum versatility and functionality, the Call Notify IVR Platform can be seamlessly integrated with any telephony, front-office, back-office, and support systems such as work management, service provisioning, repair, and billing systems.
The Call Notify IVR Platform enables companies to automate the communication process, taking a proactive approach that ultimately improves customer loyalty, enhances customer satisfaction, reduces churn, lowers call center customer support costs, and generally reduces other operational support, marketing, and/or sales costs
About SkyCreek Corporation
SkyCreek is the leader in delivering carrier-class Interactive Voice Response (IVR) technology, IVR applications, IVR solutions and Operational Support Solutions (OSS) today. As pioneers in automated IVR solutions, service activation, service order assurance, and fall-out management systems, we offer an array of voice and data delivery options to help make the most of the interactions between a company's internal systems and its customers. We supply the conduits for the delivery of information to anyone, anytime, anywhere. In short, our product offerings connect systems to systems, systems to people and most importantly people to information. Herndon, Va.-based SkyCreek serves the largest companies in the communication industry today, as well as Integrated Communication Providers (ICPs), Multiple Systems Operators (MSOs), New Entrant Carriers (NECs), and cable companies. In addition, with the introduction of the latest release of the Call Notify IVR Platform, the company began serving the federal, state and local government agencies, financial services, healthcare, insurance, retail and travel markets.