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SkyCreek Signs Reseller Agreement with CTI Telecom, Inc.
SkyCreek will also provider custom IVR solutions to CTI Telecom customer under the agreement.
Herndon, VA, June 30, 2005: SkyCreek Corporation the leader in delivering Interactive Voice Response (IVR) Technology, IVR Applications, and custom IVR Solutions, today announced that it has signed a reseller agreement for its Call Notify IVR Platform with CTI Telecom. The Call Notify IVR Platform, is the leading proactive inbound and outbound IVR solution available today on the market.
This web-based, next generation intelligent IVR Platform, empowers companies to proactively update, inform, up sell, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service. The Call Notify IVR Platform includes three easy-to-use, web-based tools to facilitate the design, management, and reporting of any IVR application.
• CallDesigner - Easy-to-use, web-based tool for designing IVR applications and IVR Solutions
• CallManager - Easy-to-use, web-based tool for managing and scheduling IVR applications and IVR Solutions
• CallReports - Easy to-use, web-based tool for generating reports on any IVR applications and IVR Solutions
The Call Notify IVR Platform is a flexible, reliable, VoiceXML-compliant IVR platform for any contact application. It supports traditional touch-tone IVR, text-to-speech, call control and recording, CTI, ISDN, SIP, VoIP, and more. For optimum versatility and functionality, the IVR Platform can be seamlessly integrated with any telephony, front-office, back-office, and support systems.
"Our job is to build and deliver powerful proactive IVR applications and IVR solutions that add value to our partner's business. The reseller agreement with CTI Telicom will provide us with a channel to reach customers that we have traditionally not targeted, but who are demanding these IVR solutions today. It only makes sense for us to work together in this important initiative." said Jack Havas, Chief Executive Officer, SkyCreek.
"Helping our clients maximize the effectiveness of their telephony resources is the heart of what we do. Our typical customer would be considered small to medium in size with under 300 employees. As a result of the reseller agreement, CTI Telecom's clients will now be able to obtain all of their telephony needs, from cabling to telephone handsets to auto attendants to any IVR Service from a single company," commented Brian Bennett, President, CTI Telecom.
The Call Notify IVR Platform enables companies to automate the communication process, taking a proactive approach that ultimately improves customer loyalty, enhances customer satisfaction, reduces churn, and lowers call center customer support costs, and generally reduces other operational support, marketing, and/or sales costs
About CTI Telecom, Inc.
CTI Telecom Inc. is a company with a great history and proven track record. Although the company was officially incorporated in 1990, it's corporate roots trace back to 1983, the dawning of the competitive telecommunications marketplace. The foundation of CTI Telecom is actually Squires Communications, the first and through much of the 1980's, the Washington areas largest interconnection company. In 1992, the owner's of CTI purchased the assets of Squires. The company is a privately held corporation. The company is owned and operated by Brian Bennett, the current president and four other individuals. CTI Telecom has provided complete telecommunications solutions and structured cabling installation services continuously since its inception. With over 5500 customers in the Washington DC area, selling complete solutions to the small to medium sized business has become CTI's mark. For more information about CTI Telecom, visit the company's Web site at www.ctitele.com
About SkyCreek Corporation
SkyCreek is the leader in delivering carrier-class Interactive Voice Response (IVR) technology, IVR applications, IVR solutions and Operational Support Solutions (OSS) today. As pioneers in automated IVR solutions, service activation, service order assurance, and fall-out management systems, we offer an array of voice and data delivery options to help make the most of the interactions between a company's internal systems and its customers. We supply the conduits for the delivery of information to anyone, anytime, anywhere. In short, our product offerings connect systems to systems, systems to people and most importantly people to information. Herndon, Va.-based SkyCreek serves the largest companies in the communication industry today, as well as Integrated Communication Providers (ICPs), Multiple Systems Operators (MSOs), New Entrant Carriers (NECs), and cable companies. In addition, with the introduction of the Call Notify IVR Platform the company will begin serving the federal, state and local government agencies, financial services, healthcare, insurance, retail and travel markets.