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SkyCreek Signs First Contract With UTStarcom Under New Strategic Business Agreement
SkyCreek to provide proactive customer contact solution to support role-out of UTStarcom Unified Messaging Solution at one of Canada's largest communication providers.
Herndon, VA, February 15, 2005: SkyCreek Corporation the leader in delivering Interactive Voice Response (IVR) Technology, IVR Applications, and custom IVR Solutions, today that it has been awarded a contract by UTStarcom, Inc. to provide development, implementation, and maintenance services to UTStarcom to support the deployment of the UTStarcom Unified Messaging Solution at one of Canada's largest communication providers.
Under the contract, SkyCreek will be using its Call Notify IVR Platform to proactively contact 27,000 voice mail customers about their new unified messaging system, help customers initialize their new voice mail boxes, and providing operational instructions In addition, significant opportunities exist with the end customer for several of the other SkyCreek Pperational Support Solutions (OSS) .
"The combination of the SkyCreek's Call Notify IVR Platform with the UTStarcom Unified Messaging Platform offers the carrier a cost-effective solution to quickly inform, educate, and support their existing voice mail customers about their new unified messaging solution.," said Mark Wilburn, Chief Technology Officer, SkyCreek.
"SkyCreek Call Notify IVR Platform and their other operational support system (OSS) products enable UTStarcom to deliver a total solution to our new unified messaging customers", said Steve Schaffer, Vice President, UTStarcom. "We are confident that our customers will see immediate benefits from combining SkyCreek;'s IVR Solutions and OSS solutions with our industry leading network infrastructure technology."
About UTStarcom, Inc.
UTStarcom is a global leader in IP-based, end-to-end networking solutions and international service and support. The company sells its broadband, wireless, and handset solutions to operators in both emerging and established telecommunications markets around the world. UTStarcom enables its customers to rapidly deploy revenue-generating access services using their existing infrastructure, while providing a migration path to cost-efficient, end-to-end IP networks. Founded in 1991 and headquartered in Alameda, California, the company has research and design operations in the United States, China, Korea and India. UTStarcom is a FORTUNE 1000 company. For more information about UTStarcom, visit the company's Web site at www.utstar.com.
About SkyCreek Corporation
SkyCreek is the leader in delivering carrier-class Interactive Voice Response (IVR) technology, IVR applications, IVR solutions and Operational Support Solutions (OSS) today. As pioneers in automated IVR solutions, service activation, service order assurance, and fall-out management systems, we offer an array of voice and data delivery options to help make the most of the interactions between a company's internal systems and its customers. We supply the conduits for the delivery of information to anyone, anytime, anywhere. In short, our product offerings connect systems to systems, systems to people and most importantly people to information. Herndon, Va.-based SkyCreek serves the largest companies in the communication industry today, as well as Integrated Communication Providers (ICPs), Multiple Systems Operators (MSOs), New Entrant Carriers (NECs), and cable companies. In addition, with the introduction of the Call Notify IVR Platform the company will begin serving the federal, state and local government agencies, financial services, healthcare, insurance, retail and travel markets.